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How to Find your Encryption Key

SAFE Backup


Video Tutorial

Beware, without the correct encryption key, you will not be able to restore your backup. Usually, the encryption key is the same as the default user password initially used to create the backup set. This isn't always the case as there is the option to change the encryption key. This document will help you discover but only from the original machine where the backup set was first created.

If you've just installed the backup client on a new machine, it will ask you for the encryption key.  This document will not help you find that key.  You'll need to follow the steps below on the machine where the backup set was first created. If that machine no longer exists, then restoring your data will be almost impossible.

Login with your user credentials.

Navigate to and select backup sets, located center on the top row.

Select the backup set you wish to know the encryption key for.

Expand the advance settings.

Select others.

Then, navigate downwards on the right hand side until you find the subheading encryption.  Unmask the encryption key to view it. We recommend you make a note of this key offsite.


If you've incurred difficulty at any point during this process, our support team will be more than happy to assist you.