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GRE License Error

GRE License Error

If you recieve a licence error while trying to open GRE, or during a restore using GRE, you will need to follow these steps to resolve this error:

First go to http://gre.storagecraft.com and enter your product key.

GRE Login Portal

 

Once you have entered your product key you will be taken to the following page where you will enter the email address you want a copy of the license to be sent to, and then save the configuration. 

GRE Logged in

After saving the configuration, you will be taken to a page where you are able to download the License File, if you do not wish to wait for the email.

GRE License File

Why does my license keep expiring?

GRE needs to call the License server at least once every 30 days and should do so every time GRE is started. However GRE calls home on port 8181. As long as this port is open, you should be able to update the licensing by opening the GRE Licensing window and clicking on the [Download License] button.